Frequently Asked Questions

Unfortunately, we do not allow walk-ins. All experiences must be booked online ahead of time to ensure the time slot you would like. We are only on site for scheduled reservations.

You can see escape game times and book reservations on our online booking page. If there is a timeslot that you would like that you don’t see, please contact us.

Absolutely! Please be sure to select the correct room, date, and time when filling out the waiver, otherwise it will need to be redone upon arrival.

Here is the link to the online waiver:

City 13 Waiver

Unfortunately, we do not allow any food/beverages to be brought in without party rental. We do offer complimentary coffee, water, and popcorn. Sodas are available on site for purchase.

That’s ok! Just book the room you are interested in for the room minimum of 3 players, and the room will become private. This will lock in the date and time for your group and you can add on additional players (up to 10 players max per room) in store the day of your reservation.

You sure can! Contact us for availability and let us help you get set-up.

Absolutely! All escape room adventures with us are private- at no extra cost! 

If you need to cancel your set reservation time, we would be happy to help you reschedule with no additional fees! Don’t have a new date in mind? No problem! We can also provide you with a gift voucher to reschedule at your convenience.

For the best experience- we recommend no more than 8 people per room, but we can allow up to 10.

If your party is larger than 8 people, contact us and we will get you set-up.

For private events, we can host groups up to 100 people!

If you are under 13 years of age, you must be accompanied by a parent or guardian. Everyone must complete a waiver, and anyone under 18 must have a parent sign their waiver.  Children under the age of 6 should not attend. While all our adventures are kid friendly, the puzzles can still prove to be a bit difficult for children under 13.

All of our experience are mission-based, so you are never locked in any of our rooms and are free to leave at any time! 

An Escape Room is your new reason to get out of the house and have some fun! An Escape Room puts customers into a story where they have to use their surroundings to figure out clues, acquire new items, and complete puzzles to conquer the adventure. The catch? You and your teammates only have 60 minutes. Now grab your friends, family, or your partner in crime and dive into a unique experience.

Well to start, we don’t put you into a office space and tell you its a museum. We sneak you into the streets of City 13 and break into one of its buildings! We built the City so all of the adventures can build upon one larger story. Our belief is that our guests should feel as if they are in another reality during their ENTIRE experience with us.

Also, we are the only escape room in Milwaukee that offers a Players Lounge to meet before and after your adventures. 

In addition- all escape room experiences with us are private at no extra cost!